Ordering Products

Processing of orders for physical products will be carried out as follows:
On receipt of your order request, we will send you an order confirmation email
An invoice will be sent on processing of your order
Payment is required on receipt of goods
All goods will remain the property of Hands On Concepts until payment is received in full
All prices are quoted in Australian dollars
Prices are as quoted at the date and time of purchase order being processed.

Goods and Services Tax (GST)

Our business is registered for GST. The company`s ABN is 008 988 967.

The majority of products supplied by Hands On Concepts prior to the introduction of the GST are, and have been, exempt from sales tax.

For those of you who are unaware, there was no sales tax on software or products designed specifically for people with disabilities. Consequently there will be no cost savings associated with the abolition of sales tax with the introduction of the GST for these products.


The supply of products in the Hands On Concepts range will only be GST-free if the supply is covered by section 38-45 of the A New Tax System (Goods and Services Tax) Act 1999 (the GST Act).

Section 38-45 provides that the supplies of medical aids and appliances are GST-free where it is specifically designed for people with an illness or disability, and is not widely used by people without an illness or disability.

The following relevant items are listed in Schedule 3:

  • Item 8 software programs specifically designed for people with disabilities.
  • Item 10 switches and switch interfaces
  • Item 12 alternative keyboards

Where there is any doubt (as might be raised by a customer) we will seek clarification from the Australian Taxation Office and charge accordingly.

Further Enquiries

Any enquiries or clarification regarding GST can be sent to us via our contact form on this site.